Shipping costs are calculated based on weight and volume.
We have weighed and measured each item - so you pay shipping only for what you order.
Often you can also choose between different shipping methods (e.g. Premium or Express).
How do you get the shipping costs displayed?
Put everything you want to buy into the shopping cart.
Now click on "My shopping cart".
Select the country of delivery and enter the postal code.
Now you will see possible shipping methods and shipping costs.
Register or log in to the store. Now you will see the delivery times for each item. Also the shipping costs will be calculated automatically.
We ship by default with DHL and exclusively with tracking. The tracking data is included as an active link in the cover letter of the shipping confirmation email as well as on the top right of the invoice that is sent upon provision. For special shipping (freight forwarding and other shipping service providers...) the tracking data will be sent separately.
We are a bulk shipper. Therefore, shipments are not scanned at pickup but only in the subsequent posting or sorting process. Therefore, it can often take 24-48 hours for tracking data to be available from the shipping service provider. If you look at the shipment tracking, the data is therefore not always already updated.
Please contact us in case of delays so that we can intervene. Transit time complaints and loss reports are processed by the shipping companies only if the standard transit time is exceeded by 10 business days.
Note that when shipping to non-EU countries may incur additional local costs and local taxes you have to bear yourself and pay before or at delivery. About the amount of these costs you can inform yourself at the local institutions in advance; due to the variety of delivery countries we have unfortunately no current information. Also, for shipments outside of the EU with a value of 1000 Euro or more, special customs and export regulations must be observed which may delay the delivery and cause further costs at your expense. Please contact us before buying if you have any questions.
Otherwise, as always - feel free to contact us if there are any questions, we will help you as best we can.
Note: The estimated shipping costs can only be used if the basket is not empty.